Kim Kardashian’s Skims brand recently helped fans get ready for the holiday season with an Advent Calendar. However, it soon went viral online with less-than-satisfied customers. Since then, the brand has been trying to make it up to fans.
Kim Kardashian’s Skims Offered An Advent Calendar Which Cost Around $150
Kim and her family previously became household names through the E! reality series, Keeping Up with the Kardashians, which wrapped up in 2021. Since then, viewers also followed the family’s further lives through the Hulu series, The Kardashians.
Kim is also known for co-founding the Skims brand. Launched in 2019, this brand specializes in shapewear, underwear, and loungewear.
As previously reported, the brand recently launched an Advent Calendar to help fans get into the holiday season. The box, which cost around $150, offered items including hair clips, keychains, and even a teddy bear.
However, the promotion soon drew backlash on social media from unsatisfied customers. Many criticized the fact that most of items appeared cheap and shouldn’t be worth the price is both individually. Others also questioned the abundance of haircare items when Skims wasn’t a haircare brand.
A Letter Has Gone Viral Online, In Which Skims Is Reportedly Offering Unsatisfied Customers Two Refund Options
Since then, letters have been appearing online, suggesting that Skims has been trying to make it right with upset customers. As one letter read, “We wanted to reach out personally about your recent purchase of the Holiday 2026 advent calendar. We understand the product did not meet customers’ expectations, and we are truly sorry. We want every customer to be happy with what they receive, and we fell short this time.”
Customers appeared to be offered two options. They can request a full purchase refund of $150 to their original payment method. Reportedly, the return shipping fee will also be waived.
Alternatively, those who wish to still hold on to the Calendar could still be eligible for a “store credit for the full purchase amount of $150.” Customers are told to email the company and let the brand know which option they prefer.
While anonymous edits of the letter have been shared online, some customers have also been sharing their own copies and reactions on social media. Thanks to this, many commentators are also sharing their reactions to the story. Some comments included:
- “i didn’t even buy it, BUT i deserve $150 in emotional damages for watching the unboxing…”
- “I just KNOW Kris is firing some people over this mess.”
- “This better be a episode in the Kardashians.”
- “RETURNING IT HAHAHAHAHAH they think our time isn’t worth ANYTHING.”
- “If they didn’t give a refund I’d actually cry bc wtf even was that advent calendar bro.”
- “I’m pleasantly surprised and impressed with the response. I would also like a story time from whoever decided this was a good idea in the first place. I need to know what the decision-making process behind this was.”
@kaylaryan Replying to @Kylei Halbakken THIS IS WHAT I LIKE TO SEE 👏🏼👏🏼 (pls tell me everyone got this email😀) #skimsadventcalendar #trending #adventcalendar #fail #kimkardashian ♬ original sound – kayla ryan
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John Witiw has been a writer since at least 2015. He’s covered a variety of topics, especially when it comes to film and television.